Privacy Policy

1. Introduction

HT Digital Solutions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you:

• Visit htdigitalsolutions.com
• Contact us through our website, email, telephone, WhatsApp or social media
• Submit an enquiry or request a quotation
• Purchase or use our services
• Apply for employment or submit professional information
• Interact with websites, applications, CRM systems, automation tools or other digital solutions managed by us

By using our website or providing your personal information, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal and Contact Information

• Full name
• Email address
• Mobile or telephone number
• Business or organisation name
• Job title or designation
• Address, city, state and country

Enquiry and Project Information

• Details submitted through contact or quotation forms
• Service requirements
• Project descriptions, documents and attachments
• Communication history
• Feedback, support requests and customer preferences

Transaction Information

Where applicable, we may collect:

• Billing information
• Invoice details
• Transaction references
• Payment status

Payments may be processed through third-party payment service providers. We do not normally store complete debit card, credit card, UPI PIN or banking credentials.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited
• Referral source
• Date and time of access
• Approximate location derived from an IP address
• Website interaction and performance information
• Cookie identifiers and similar technical data

Recruitment Information

When you apply for a position, internship or freelance opportunity, we may collect:

• Resume or curriculum vitae
• Educational qualifications
• Employment history
• Skills and portfolio information
• Contact details
• Other information voluntarily submitted by you

Please do not provide sensitive personal information unless it is necessary and specifically requested.

3. How We Collect Information

We may collect information:

• Directly from you through website forms, calls, emails or WhatsApp
• Through project meetings, contracts and service communications
• Automatically through cookies, analytics and server logs
• Through social media platforms and professional networking websites
• From publicly available business sources
• From referral partners or existing customers, where legally permitted

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries and service requests
• Prepare quotations, proposals and contracts
• Deliver website, software, CRM, ERP, automation, marketing and IT services
• Manage customer relationships and provide technical support
• Process invoices and maintain financial records
• Communicate project updates and service-related information
• Send promotional communications where consent has been provided or where legally permitted
• Improve our website, services and customer experience
• Conduct website analytics and performance monitoring
• Prevent fraud, misuse, cyberattacks and security incidents
• Comply with legal, regulatory, accounting and contractual obligations
• Evaluate employment, internship or freelance applications
• Establish, exercise or defend legal claims

We will endeavour to collect and process only the information reasonably necessary for the stated purpose.

5. Consent and Lawful Processing

Where consent is required, we will seek consent through a clear affirmative action. You may withdraw your consent by contacting us, subject to any processing required for existing contracts, legal compliance or legitimate business records.

Under India’s DPDP framework, consent must be specific, informed, unambiguous and limited to data necessary for the stated purpose. It should also be reasonably easy for an individual to withdraw consent.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6. Cookies and Analytics

Our website may use cookies, pixels, tags and similar technologies to:

• Ensure essential website functionality
• Remember preferences
• Understand website traffic
• Analyse visitor behaviour
• Measure advertising and marketing performance
• Improve website speed, design and usability
• Prevent fraudulent or malicious activity

We may use third-party services such as Google Analytics, Google Search Console, Meta Pixel or similar tools. Google requires websites using Google Analytics to disclose its use and explain that data is collected and processed through the service.

You can manage cookies through your browser settings or through a cookie preference tool displayed on the website. Disabling certain cookies may affect website functionality.

Non-essential analytics or advertising cookies should be activated only after obtaining consent where applicable.

7. Marketing Communications

With your permission, we may send service updates, offers, newsletters or promotional communications through email, telephone, SMS, WhatsApp or social media.

You may opt out by:

• Clicking the unsubscribe link in an email
• Replying “STOP” or “UNSUBSCRIBE,” where supported
• Contacting us using the information provided below

We may still send essential communications relating to active projects, payments, security, legal matters or customer support.

8. How We Share Information

We do not sell or rent personal information.

We may share information with:

• Employees, consultants and authorised team members
• Website hosting and cloud-service providers
• Email, CRM and communication platforms
• Analytics and advertising providers
• Payment processors and accounting professionals
• IT security, backup and technical-support providers
• Freelancers, vendors and subcontractors engaged for a project
• Professional advisers, auditors or legal representatives
• Government authorities or law-enforcement agencies where legally required
• A successor organisation in connection with a merger, acquisition, restructuring or transfer of business assets

These parties should receive only the information necessary for their assigned purpose and may be required to maintain confidentiality and appropriate security.

9. Information Processed on Behalf of Clients

HT Digital Solutions may process personal information on behalf of its clients while providing services such as:

• Website and mobile-application development
• CRM and ERP implementation
• WhatsApp automation
• Chatbot and voice-process solutions
• Email and digital-marketing campaigns
• Data analytics and dashboard development
• Software maintenance and technical support

In such cases, the client generally determines why and how the information is processed, while HT Digital Solutions processes it according to the client’s documented instructions and applicable contractual terms.

Requests relating to information held through a client’s platform may need to be addressed directly to that client.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete the purpose for which it was collected
• Deliver contracted services
• Maintain project and support records
• Meet accounting, taxation and legal requirements
• Resolve disputes
• Enforce agreements
• Protect against fraud and security incidents

Retention periods may vary depending on the type of information, contractual obligations and applicable law.

When information is no longer required, we may securely delete, anonymise or archive it in accordance with our internal processes and legal obligations.

11. Data Security

We use reasonable administrative, organisational and technical measures to protect information against:

• Unauthorized access
• Accidental loss
• Misuse or alteration
• Unlawful disclosure
• Destruction
• Cybersecurity incidents

Measures may include controlled access, password protection, secure hosting, encryption where appropriate, backups, software updates and confidentiality obligations.

However, no website, internet transmission or electronic-storage system can be guaranteed to be completely secure. Users should avoid sending highly confidential information through unsecured channels.

12. International Data Transfers

Some service providers, cloud platforms or technical systems used by us may process or store information outside India.

Where an international transfer occurs, we will take reasonable steps to use appropriate contractual, organisational and technical safeguards and comply with restrictions prescribed under applicable law.

The DPDP Act permits the Government of India to restrict transfers of personal data to notified countries or territories.

13. Your Privacy Rights

Subject to applicable law, you may request:

• Information about the personal data being processed
• Access to your personal information
• Correction of inaccurate or misleading information
• Completion of incomplete information
• Updating of outdated information
• Erasure of information that is no longer required
• Withdrawal of consent
• Opt-out from marketing communications
• Grievance redressal
• Nomination of another individual to exercise rights in circumstances permitted by law

India’s DPDP Act provides rights relating to access, correction, completion, updating, erasure and grievance redressal.

To exercise a right, contact us using the details below. We may request reasonable information to verify your identity before processing the request.

Certain information may not be deleted where its retention is required for legal compliance, taxation, fraud prevention, contractual obligations or legal claims.

14. Children’s Privacy

Our website and services are primarily intended for businesses and individuals who are legally capable of entering into a contract.

We do not knowingly collect personal information directly from children without appropriate consent from a parent or lawful guardian where required.

A parent or guardian who believes that a child has provided personal information without appropriate authorisation may contact us to request its review or removal.

15. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social media pages, payment platforms or external services.

HT Digital Solutions does not control the privacy or security practices of these third parties. Users should review the privacy policies of external platforms before providing personal information.

16. Social Media and WhatsApp

When you communicate with us through WhatsApp, LinkedIn, Facebook, Instagram or another platform, your information may also be processed according to that platform’s privacy policy.

Please avoid sending passwords, payment credentials, identity documents or other highly sensitive information through social-media messages unless specifically required and an appropriate secure method has been provided.

17. Business Transfers

If HT Digital Solutions undergoes a merger, acquisition, restructuring, partnership change or transfer of business assets, personal information may be transferred as part of the transaction.

Where required, we will take reasonable steps to notify affected individuals and ensure that the information remains subject to appropriate privacy protections.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our services
• New website features or technologies
• Changes in third-party service providers
• Legal or regulatory developments
• Improvements to our privacy and security practices

The revised version will be published on the website with an updated “Last Updated” date. Material changes may also be communicated through other appropriate channels.

19. Grievance and Contact Information

For privacy questions, consent withdrawal, correction, deletion or grievance requests, contact:

Please include the subject line “Privacy Request” and provide sufficient details for us to identify and respond to your request.

We will review privacy requests and grievances within a reasonable period in accordance with applicable law.

Disclaimer: This policy is for informational purposes. Please confirm the analytics, Meta Pixel, payment gateway, hosting provider, CRM and WhatsApp tools actually installed on the website before publishing. Remove any service that is not used and add the complete business address. This template is general information and should be reviewed by a qualified legal professional for contractual or international compliance requirements.